The service, which can be tailored by the employer to suit their workforce’s health needs, features Lime’s Fast Answers medical advice service, which will offer referrals for employees covered by the scheme to a range of specialist services.
Within the first year, Lime says that OnCall will offer access to:
- Mental health support, provided through Lime’s Mind-Matters service
- Physio, including access to digital and face-to-face physiotherapy support
- Instant virtual access to specialists in women’s health, pregnancy, child health, men’s health and skin health
- A payout and access to support services following a cancer diagnosis
- Faster access to diagnostic tests
- Surgical support, including pre and post operation coaching.
Lime Global says that the service is intended to provide employees with access to services which fill gaps which it claims are often overlooked by both public healthcare and traditional private health insurance. It also says that it is important for employers to analyse and understand the wellbeing challenges faced by their employees.
According to a survey by the company, 56 per cent of people they surveyed are worried about how long it would take for them to see a GP if they had a health concern, while a third 33 per cent have been unable to seek medical advice due to UK National Health Service (NHS) waiting times.
Lime also found that 75 per cent of workers felt under pressure to put on a brave face, regardless of how they are feeling, making it hard for employers to know how they can offer genuinely helpful support to their employees.