The Insurance Authority closes offices in Hong Kong

Hong Kong

The Insurance Authority (IA) has closed its offices to the public in Hong Kong in response to the coronavirus outbreak

Hong Kong has experienced a surge in Covid-19 cases over the past week, which prompted IA to close their offices from 23 March.

The regulator will continue to operate its enquiry and complaint hotline services from 8.45 a.m. to 6 p.m. Email responses will also continue as normal.

Meanwhile, non-essential IA staff will be working from home. IA will continue to review the situation and announce updates on its website.

Ever since Hong Kong started recording coronavirus cases, the IA has suspended and cut back on operations. It first suspended operations from 29 January to 2 February.

The IA has also been collaborating with the industry to provide essential relief measures for the insuring public. Aside from regulating around 110,000 insurance intermediaries, the IA is responsible for handling complaints related to the conduct of insurers and investigating alleged cases of non-compliance.