Announcing the partnership, Paul Prendergast, CEO and Co-founder of Blink said: “We were tasked by Terrawind to deliver a seamless, superior customer service experience for their clients and the result is a real-time service that provides options and alleviates stress when customers need it most. At a critical time when the travel industry begins to recover and we see the increasing movement of people worldwide, Terrawind’s assistance services will play an important role in restoring confidence to the travelling public and we are proud to play our part in that effort.”
Carlos Fernandez, CEO Terrawind Global Protection, added: “2021 is a year for optimism and for recovery. By adding Blink’s flight disruption solution to our product offering, we’re affirming our confidence in the return of global travel and investing in world-class innovation to enhance the travel assistance experience for our clients. We are proud to serve a diverse client base across 15 Central and South American countries, the US and the Caribbean and as they travel the world for business or leisure, we intend to be with them every step of the way.”
Real-time fight data monitoring means accurate payouts
Blink’s data-driven travel disruption solution means that once a traveller registers their flight details, the company monitors that flight in real-time. A delay or cancellation that occurs to the registered flight automatically results in the traveller being notified. Terrawind Global Protection’s registered customers are then offered choices that remove the stress and consequences of the delay, including airport lounge access if a flight is delayed by three hours or more, or a cash payout per traveller, which is immediately deposited into their Paypal account.
Blink will provide flight disruption support to Terrawind Global Protection policyholders wherever they are travelling worldwide. Blink was named on the list of the top 100 pioneering companies transforming the global insurance landscape by FinTech Global at the end of last year.