The not-for-profit organisation provides health insurance to more than 870,000 members, and during this difficult time, it has decided that members who have experienced a loss of income, or are no longer in paid income, can put their policies on hold for up to three months; those who are struggling financially can put theirs on hold for up to three months.
Southern Cross Health Society says that during this period of time (defined above), members are not required to pay premiums and retain their pre-existing cover while being unable to make claims. Eligible members are also able to reduce their premiums by downgrading their plans, or add an excess to their plan, if required.
“My message is very clear: we are here with our members every step of the way. That means if you have lost your income and need to put your health insurance policy on hold, that’s something we can offer you,” said Nick Astwick, CEO of Southern Cross Health Society. “We are closely monitoring the impact of Covid-19 on our members and will be announcing further initiatives to support them shortly.”