An investigation by The Telegraph into the Covid test company Eurofins, which is offering a £44.90 postal PCR test for travellers, found that customers had experienced delays in the arrival of their tests or results. This led to people missing flights or being unable to return to work.
Eurofins told The Telegraph it would now refund anyone who no longer required a kit. The company admitted it was forced to suspend sales after running out of stocks but said it had now resolved the issues.
Delays following logistical problems
A Eurofins spokesperson told TTG: "The delivery of a number of our test-at-home PCR kits has been delayed following some logistical problems. We understand how frustrating and inconvenient it is not to receive the delivery within the expected timeframe and we are sincerely sorry for the delay.
"We are committed to resolving this issue as quickly as possible and have contacted all affected customers. We will be offering a full refund to anyone who no longer requires the kit.”