The automated notification solutions, says CEGA, will offer policyholders an interface with claim validation capabilities. It will be used to augment the company’s existing automated services, such as online claims tracking and evidence submission, which are complemented by Pingit instant payments.
CEGA’s managing director Muir Robertson said: “This collaborative development is testament to the value of our recent acquisition by Charles Taylor. It is just part of our commitment to provide the tools, technology and expertise to enable our insurer clients to execute their digital strategies effectively and meet customer expectations proactively.”
The company says that the service will be available as an alternative to traditional claims notifications options, and it hopes that by improving the claims journey, policyholders will feel more loyal to CEGA. By reducing administration, customers will be able to access more support, increasing efficiency, said the company. Initial customer feedback has been positive.
Carlos Romeu, client delivery director for Charles Taylor InsureTech, said: “Automated claims introduce new technology intelligently to the claims process; meeting the digital needs of insurers and enhancing CEGA’s end-to-end claims management. We are delighted to support CEGA’s strategy to bring innovative tools to the insurance market.”