A new agreement between CA Assurances and Europ Assistance will result in CA Assurances’ non-life subsidiary, Pacifica, taking a 50-per-cent stake in the capital of Europ Assistance France. From January 2022, CA Assurances and its subsidiaries will entrust all their assistance activities in France to Europ Assistance, which will become the assistance partner of all CA Assurances’ insurance companies (Predica, Pacifica, CAMCA, La Médicale).
Through this partnership, Europ Assistance France aims to strengthen its position as the benchmark assistance services company in France in terms of customer experience, service quality and innovation by being at the service of all its partner customers and individuals. For CA Assurances, the aim is to expand its service offer. Assistance services fit perfectly with the Crédit Agricole group’s goal of caring for its customers at each and every moment of their lives.
A mark of confidence in Europ Assistance
Antoine Parisi, CEO of Europ Assistance, said: “Crédit Agricole Assurances is widely known for the importance it gives on service quality. The fact that it has chosen Europ Assistance to serve its customers in their moments of distress is a major mark of confidence in the staff of Europ Assistance who have made the quality of service their priority. This partnership between our two groups also reflects our shared values, centred on caring for people.”
Thierry Langreney, Deputy CEO of CA Assurances and CEO of Pacifica, added: “We are confident that Europ Assistance France’s management can make this partnership a success and develop the activity in all segments of the market. Assistance services are evolving and adapting to higher customer expectations by developing new services, both for dealing with emergency situations and on demand.
“Europ Assistance France’s expertise and the quality of its services make it an ideal partner for achieving the Crédit Agricole group's customer service and customer relationship goals. We will continue to place great importance on ensuring that this partnership continues, on a long-term basis, to serve customers from outside the Crédit Agricole group.”
Completion of the operation, scheduled for early January 2021, is subject to approval by the relevant competition authorities.
Recently, Europ Assistance appointed Domenica Lista as General Counsel of Europ Assistance Group and Philippe Gervais as Group Chief Financial Officer.