In a world where communication is constant, instantaneous, and omnipresent, do travel insurers have any excuse for getting bad press when it comes to communicating with customers? Sarah Watson looks…

Now more than ever, maintaining customer loyalty and attracting new customers is fundamental for travel insurers. Clara Bullock takes a closer look the range of methods travel insurers are implementing…

Robyn Bainbridge looks back over 2020 – from the evolution of Covid-19 cover, travel insurance lawsuits, and fraud prevention strategies, industry leaders detail how, over the course of 12 tumultuous…

Mark Kopec, Head of International Business at Australian health insurer HCF, reflects on how senior leadership in travel insurance is diversifying, and why this much-needed change is great news for…

With the European Health Insurance Card (EHIC) in the process of being wiped from existence for UK travellers, as per the Brexit Withdrawal Agreement, what does this mean for international…

Robyn Bainbridge explores how travel insurance distribution channels are evolving, and looks at what made the overall transition to digital necessary