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Art of communication

The Art of Communication for Travel Insurers

In a world where communication is constant, instantaneous, and omnipresent, do travel insurers have any excuse for getting bad press when it comes to communicating with customers? Sarah Watson looks…
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1 Feb 2021

Sarah Watson

phone

Customer retention - how to ensure loyalty

Now more than ever, maintaining customer loyalty and attracting new customers is fundamental for travel insurers. Clara Bullock takes a closer look the range of methods travel insurers are implementing…
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4 Jan 2021

Clara Bullock

virus

News Analysis: Covid and the travel insurance industry

Robyn Bainbridge looks back over 2020 – from the evolution of Covid-19 cover, travel insurance lawsuits, and fraud prevention strategies, industry leaders detail how, over the course of 12 tumultuous…
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4 Jan 2021

Robyn Bainbridge

female leadership

A word on female leadership in travel insurance

Mark Kopec, Head of International Business at Australian health insurer HCF, reflects on how senior leadership in travel insurance is diversifying, and why this much-needed change is great news for…
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4 Jan 2021

Mark Kopec

EHIC

The implications of Brexit on travel insurance and international medical assistance

With the European Health Insurance Card (EHIC) in the process of being wiped from existence for UK travellers, as per the Brexit Withdrawal Agreement, what does this mean for international…
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4 Jan 2021

Editorial Team

travel insurance distribution

The evolution of travel insurance distribution channels

Robyn Bainbridge explores how travel insurance distribution channels are evolving, and looks at what made the overall transition to digital necessary
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1 Dec 2020

Robyn Bainbridge

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