Industry Voice: Know your client – live the experience

True Traveller’s General Manager, Stefan Baker, on how travel experience is vital to working in the travel insurance industry

Industry Voice: Navigating the evolution of travel insurance with data

Mark Carney, President and CEO of WorldTrips, shares his insights on how the US travel insurance company is utilising data to make informed decisions about products

Industry Voice: Powering customer centricity through data analytics

Jason Keck, Co-Founder and CEO of Broker Buddha, on leveraging customer databases, artificial intelligence algorithms, and driving customer satisfaction

Illustration of person looking through maze

Travel risk: perception versus reality

Lloyd Figgins, CEO of the Travel Risk & Incident Prevention (TRIP) Group, talks to ITIJ about spurious media reporting, government responsibilities, and traveller awareness