Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

Establishing a provider network to support assistance services in a new region

Natalya Butakova, CEO at AP Companies, on what it takes to establish a new provider network in an unfamiliar country

Building a business in the West Balkans

Dr Ervin Kostakis, Chief Medical Officer for Albanian Intercare Services Group (Albintercare), explains how his firm provides assistance in the West Balkans

A new era for travel protection: what's trending and what's here to stay

Jeff Wright, CEO of Allianz Partners USA, on the shifting landscape in travel insurance, growing awareness and evolving support

How Southern Cross Travel Insurance is navigating a new normal

Southern Cross Travel Insurance is looking to take positives from the pandemic, with several initiatives, explains CEO Jo McCauley

Pushing the buttons of remote control

Digital nomads are here to stay, so insurers need to adapt quickly, explains the President of International Citizens Insurance, Joe Cronin