Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Interoperability: connecting health and travel pass apps
Robin Ingle discusses the challenges of connecting all the different apps travellers are now being asked to download and run, which store their valuable personal data and allow them touchless…
Sanctions and their effect on international payments for insurers
Western Union Business Solutions shares their insights on how travel and health insurers are managing payments in light of the sanction imposed on Russia since its invasion of Ukraine in…