Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

A new era for travel protection: what's trending and what's here to stay

Jeff Wright, CEO of Allianz Partners USA, on the shifting landscape in travel insurance, growing awareness and evolving support

How Southern Cross Travel Insurance is navigating a new normal

Southern Cross Travel Insurance is looking to take positives from the pandemic, with several initiatives, explains CEO Jo McCauley

Pushing the buttons of remote control

Digital nomads are here to stay, so insurers need to adapt quickly, explains the President of International Citizens Insurance, Joe Cronin

A question of standards

New helicopter emergency guidelines have provoked a great deal of discussion. Here are the views of the European HEMS and Air Ambulance Committee (EHAC)

Medical Director's Position Paper: Repatriating Psychiatric Patients

Following on from the Medical Directors’ Forum at ITIC Global in Athens in October 2022, a Position Paper has been published on the international aeromedical transport of patients with psychiatric…