Meeting the needs of travel insurance customers

Graeme Trudgill, Executive Director of the British Insurance Brokers Association (BIBA), discusses the role that brokers can play in satisfying the demands of customers in today’s ever changing travel market

Network management and data security

Christoph Ullrich of ADAC discusses how regulatory requirements are changing how insurance and assistance providers must approach data security

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…

AI is the answer to innovation in the claims process

In a recent webinar, Niels Thoné, Co-Founder and Chief Growth Officer (CGO) of Sprout.ai (Sprout), and Joanne Richardson, former Health Director at AXA, sat down to discuss the challenges in…