Meeting the needs of travel insurance customers

Graeme Trudgill, Executive Director of the British Insurance Brokers Association (BIBA), discusses the role that brokers can play in satisfying the demands of customers in today’s ever changing travel market

Sparking change: the Roaring Twenties revolution of the 21st century

Just as the Roaring Twenties of the last century forever changed the US, the mid- to late-2020s are set to give rise to the transformation of global society and business, says Randy…

Promising summer dreams come crashing down!

This year was supposed to be the mother of all holiday seasons for people around the world, many of whom are tired and distressed and are in search of a relaxing…

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

marm assistance detail how they prepare for the summer travel season to Turkey

Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Customer service is king in travel assistance

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service