marm assistance detail how they prepare for the summer travel season to Turkey

Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Customer service is king in travel assistance

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service

Building remote medical networks successfully

Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions

Interoperability: connecting health and travel pass apps

Robin Ingle discusses the challenges of connecting all the different apps travellers are now being asked to download and run, which store their valuable personal data and allow them touchless…

The effect of Covid on pricing of European air ambulance missions

Dr. Peter Turi of TrustAir Aviation looks at the very special role the European air ambulance market has within the worldwide repatriation industry

The problems with third-party billing agencies

Dr Salvador Belilty Haro, CEO of Logimedex, discusses the problematic issue of third-party billing agencies working on behalf of hospitals serving international patients