Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey
Retaining customers through transparency and realistic commitments
Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments
Lloyd Figgins shares his insights into what the new standard from ISO could mean for
companies operating in the travel risk management sphere of operations
Wei Ke, Nick Frank and David Shleifer from Simon Kucher and Partners share the results of a survey that has led the company to predict an explosion in demand for…
Recruitment for air ambulance companies during and after Covid-19
As the world reemerges from its Covid cocoon, travellers are flying again and some, inevitably, will call on air ambulances to help. Providers are ready, with planning, communication and high-quality…
CASE STUDY: FAI profiles the benefits of psychological support
Dr Sebastian Gautsch, FAI Medical Director, details how adding a psychologist to the medical team repatriating a critical patient was key to a smooth repatriation from Thailand
