Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey
Retaining customers through transparency and realistic commitments
Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments
Lloyd Figgins shares his insights into what the new standard from ISO could mean for
companies operating in the travel risk management sphere of operations
Medical repatriation statistics from Generali Global Assistance
James Sion, Chief Operating Officer of Generali Global Assistance, shares some proprietary data from 2020, which shows that emergency medical transports did not significantly decline during the pandemic
Wei Ke, Nick Frank and David Shleifer from Simon Kucher and Partners share the results of a survey that has led the company to predict an explosion in demand for…
Travel assistance and medical repatriations need to be smooth as silk for the VIP set, so how can seamless service be achieved? Rodger Cook from World Travel Protection shares his…
