Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…

Why preventative care matters

Arjan Toor, CEO at Cigna Europe, discusses why health insurance providers need to up their game when it comes to helping their members before they are ill

Data analytics and healthcare cost management: a match made in heaven

ITIJ sat down with Global Excel to learn how their Operations Team and Complex Claims Unit use Data Analytics to improve the customer experience, control costs and forecast for better…

Recoveries and recompense for travel insurance providers

Daniel Scognamiglio, Partner at law firm Blake Morgan, shares how insurers can recover outlay using rights enshrined in law