marm assistance detail how they prepare for the summer travel season to Turkey

Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Customer service is king in travel assistance

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service

Data analytics and healthcare cost management: a match made in heaven

ITIJ sat down with Global Excel to learn how their Operations Team and Complex Claims Unit use Data Analytics to improve the customer experience, control costs and forecast for better…

ITIJ Speaks with David Eline - Health Compass

Interview: David Eline, Founder, Health Compass

David Eline, Founder of Health Compass, explains the premise of the company, and why transparency is key in healthcare procurement

Building remote medical networks successfully

Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions

ITIJ Speaks with Michael Chan - Collinson

Interview: Michael Chan, Operations and Network Manager, Collinson

Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world