Mandy Langfield spoke to Carole Tokody, CEO of Crisis Cover, about building successful partnerships, the role of aggregators in the market, and what a new generation of travel assistance providers…
Steve Paraboschi, CEO of IMG, speaks about how Covid has changed travel insurance and how IMG is adapting to meet consumer needs in a rapidly changing world
Mandy Langfield spoke to Anna Gladman, CEO of nib Travel, about how the company has coped with the challenges of Covid, and her hopes for the future of the Australian…
Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey
Retaining customers through transparency and realistic commitments
Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments
Interview: Elena Edwards, CEO of Allianz Partners USA
Elena Edwards, CEO of Allianz Partners USA, told Mandy Langfield about regulatory change, enhancing engagement with customers and employees through technology
