How to optimise the insurance claims process

Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey

Retaining customers through transparency and realistic commitments

Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments

Interview: Elena Edwards, CEO of Allianz Partners USA

Elena Edwards, CEO of Allianz Partners USA, told Mandy Langfield about regulatory change, enhancing engagement with customers and employees through technology

Interview: Cory Sobczyk, VP of Business Development, Arch RoamRight Travel

Cory Sobczyk, Vice President of Business Development, Arch RoamRight Travel, tells Mandy Landfield spoke how travel insurers can use data to address issues before they become problems

New TRM standard offers a structured approach

Lloyd Figgins shares his insights into what the new standard from ISO could mean for companies operating in the travel risk management sphere of operations

Parametric insurance: just the ticket for a struggling travel insurance sector

Carl Carter, UK Country CEO of CPP Group, discusses the growing popularity of parametric insurance solutions, how they help customers, and why they could prove instrumental for travel insurance companies…