Travel recovery in Asia

For the past two years, every road has been the one less travelled. But with restrictions finally easing across Southeast Asia, many are optimistic about a return to normality, according…

Interoperability: connecting health and travel pass apps

Robin Ingle discusses the challenges of connecting all the different apps travellers are now being asked to download and run, which store their valuable personal data and allow them touchless…

ITIJ Speaks with Karin Tranberg - SOS International

Interview: Karin Tranberg, Executive Vice President of the Travelcare Division, SOS International

Mandy Langfield spoke with Karin Tranberg about her experience in the travel insurance and assistance sector, from starting as an apprentice in the nineties, to becoming Executive Vice President of…

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from…

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find…

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with…