Covered or not? As Roger St. Pierre discovers, the web is awash with debate over the inadvertent non-declaration of pre-existing conditions on group policies
Providing deeper investigation into current issues, ITIJ’s News Analysis features allow us to expand on some of our top news stories to get to the heart of the most pressing matters affecting the industry.
Graeme Trudgill, BIBA‘s technical and corporate affairs executive, is looking to insurers to close the protection gap
When a Pel-Air Westwind jet left Samoa bound for Melbourne on an air ambulance flight, no doubt the pilots and passengers expected a fairly routine, if long and tiring flight. What they flew into is a storm that threatens to engulf more than their own tea cup. Ian Cameron, ITIJ’s editor in chief, stirs the waters
Travel insurance and cancer have never been the easiest of bedfellows and that difficult relationship is again in the media spotlight. This time, according to those who see an inherent unfairness in the way travel insurers treat cancer patients, the industry is going to have to make changes. David Craik investigates
Spring heat is emerging in Australia and one of the hottest debates of the new season is centred on unfair terms and conditions in insurance policies. David Craik has the latest on developments down under
Nicholas Thurlow, co-founder of Text2Insure, explores the growth of mobile phone technology as a key communications tool, for businesses to ignore at their peril.
Stewart Farr investigates how and why the level of fraudulent insurance claims rises during a recession
The impact of possible healthcare reforms in the US on international travel insurers is being hotly debated in the industry, but what could the true knock-on effects be? Milan Korcok analyses the potential for change
In May 2009, a letter was written by assistance company MIA Online to the Turkish Embassy in London. MIA’s complaint centred on disputes it was having with Turkish hospitals over their medical bills. One case involved a UK traveller with lung cancer who was admitted to hospital after feeling unwell. The man was detained for four days and a series of tests were run on him including ECG, X-rays and ultrasounds. The discharge notes advised oxygen on the flight home with a nurse escort even though the patient and his wife advised there was no need. The subsequent bill, which included removing wax from the patient’s ears, came to a staggering €5,107. A previous patient was also charged a huge amount for diagnosis of heart failure, MIA wrote. On returning home his GP could find no evidence of this. MIA asked the Turkish Embassy whether there was a Turkish body that regulated prices charged and where bills could be submitted for scrutiny, and also warned that holidaymakers would shun trips to Turkey if they were faced with losing a large part of their holiday unnecessarily detained in hospital and being faced with large bills.
A lack of clarity and consumer education is leaving many British holidaymakers unsure of what medical care they are expected to pay for while on holiday within Europe. David Craik asks if this is a UK problem, or if other European consumers are also unsure about what exactly the EHIC provides
After rattling travellers, tour operators and insurers, the dreaded swine flu has unquestionably tested the preparedness and resolve of those involved in the travel and insurance markets. Milan Korock investigates what he describes as a ‘wake up call’ to the industry