The recent ash cloud that settled over Europe, upsetting travel plans and causing travel insurers to define to policyholders what it is they will and will not cover, has been something of a wake-up call to the travel insurance industry. John Everhard thinks it’s time to shift the focus and differentiate with customer service, not price
Providing deeper investigation into current issues, ITIJ’s News Analysis features allow us to expand on some of our top news stories to get to the heart of the most pressing matters affecting the industry.
More and more travellers in Spain are encountering problems when claiming for medical treatment under the EHIC. Jose Afonso examines the problem
Milan Korcok takes a look at the some of the most common pitfalls for American travel insurance consumers who have pre-existing conditions to contend with
Charlotte Hodgeman and Mandy Aitchison take a look at the different industries that have been severely affected by the eruption of the Eyjafjallajokull volcano in Iceland
Covered or not? As Roger St. Pierre discovers, the web is awash with debate over the inadvertent non-declaration of pre-existing conditions on group policies
Graeme Trudgill, BIBA‘s technical and corporate affairs executive, is looking to insurers to close the protection gap
When a Pel-Air Westwind jet left Samoa bound for Melbourne on an air ambulance flight, no doubt the pilots and passengers expected a fairly routine, if long and tiring flight. What they flew into is a storm that threatens to engulf more than their own tea cup. Ian Cameron, ITIJ’s editor in chief, stirs the waters
Travel insurance and cancer have never been the easiest of bedfellows and that difficult relationship is again in the media spotlight. This time, according to those who see an inherent unfairness in the way travel insurers treat cancer patients, the industry is going to have to make changes. David Craik investigates
Spring heat is emerging in Australia and one of the hottest debates of the new season is centred on unfair terms and conditions in insurance policies. David Craik has the latest on developments down under
Nicholas Thurlow, co-founder of Text2Insure, explores the growth of mobile phone technology as a key communications tool, for businesses to ignore at their peril.
Stewart Farr investigates how and why the level of fraudulent insurance claims rises during a recession