Whatever actually happened when the IT system that guides British Airways flights around the world crashed at the end of May, and whoever was responsible, the effect on passengers was undeniable – hours spent in airports waiting for flights that never took off, and long delays resulting in cancelled hotel bookings, missed flight connections and ruined trips.
Providing deeper investigation into current issues, ITIJ’s News Analysis features allow us to expand on some of our top news stories to get to the heart of the most pressing matters affecting the industry.
Canada’s travel insurance market is agile and robust, but issues of trust remain. Milan Korcok reports on the latest figures from the Conference Board of Canada.
Milan Korcok assesses the current situation in the US concerning healthcare policy reform, and looks to the not-too-distant future to see its effect on the spiralling cost of healthcare
The latest security measures affecting travellers to the US and Britain have forced some insurers to rethink their policies covering valuables carried in hold luggage. Robin Gauldie reports.
Industry players talk to David Kernek about the recent Wise Guy Reports research showing a 12.3-per-cent shrinkage in the UK’s travel cover market in 2015. Is that figure an accurate reflection of the challenge facing the industry, he asks? If so, what can be done to arrest the decline?
Following a spate of terror attacks on European soil this summer, travel insurers in the UK and US are responding to more calls about policy coverage from concerned travellers. How the industry meets the challenge of protecting tourists from the impact of terrorism going forward will be key to how it is perceived by the media and its customers
Canadian insurance regulators have urged the nation’s travel insurers to help consumers better understand travel health insurance products, assist them with their purchasing decisions, and more equitably meet their fair expectations of coverage.
Ian Brown, partner and specialist travel solicitor at Trowers and Hamlins, considers the decision that ‘collateral lies’ told by insureds whilst pursuing a claim are no longer grounds for insurers to decline a claim.
The UK has opted to leave the EU. But what does that mean for the travel and travel insurance industries? Robin Gauldie wades in to fish for the truth
What are the latest trends in travel insurance fraud? Femke van Iperen finds out