ITIJ features

ITIJ’s regular features provide an in-depth exploration of issues unique to the global travel and health insurance industry. Each feature is written exclusively for ITIJ by industry writers or experts in their field.

wearedoomed1When marketing nerds or computer geeks talk about a concept or an application ‘going viral’ they generally mean it as a compliment. But viruses don’t just exist in cyberspace. The old fashioned kind, hungry for living human tissue, are still out there, and the implications for the travel insurance industry are immense. Scared yet? Robin Gauldie thinks you will be

ITIJ features

rejectedWhile consumer complaints to the UK’s Financial Ombudsman Service continue to increase, travel insurance insiders are beginning to complain publicly about the Service. Critics tell David Kernek about inconsistency, time-wasting, and inadequate training

 

ITIJ features

soaringcostsFor international travel insurers doing business in the United States, reports about a spiking of healthcare costs under President Obama’s newly imposed Affordable Care Act are not good. If insurers were looking for relief from soaring fees and prices for hospital and doctors’ services, they best put their hopes on hold, says Milan Korcok

ITIJ features

mountainsThe world economic downturn has prompted many more consumers to holiday within their own country, but accidents can happen even at home. Robin Gauldie examines whether the growth of domestic tourism offers opportunities for insurance companies to create and market new products to cover people holidaying in their homeland

ITIJ features

trauma1Travel insurers are geared up to deal with physical trauma and its after effects. But could they do more to help clients who suffer post-traumatic stress after falling victim to violent crime while on holiday? The European Commission and consumer advocacy groups seem to think they could, but some travel insurance providers disagree. So how far should the insurance industry’s responsibility to a client extend after the insured returns home? Robin Gauldie investigates the issue

ITIJ features

spoilt1Emily Knight of Consumer Intelligence offers insights into consumer behaviour in the UK’s travel insurance market

 

ITIJ features

knowbeforeyougo1The British ‘Know Before You Go’ campaign and the Australian ‘Smartraveller’ initiative are just two examples of government campaigns designed to help their citizens stay healthy and safe on their travels, and to make them aware of local laws and customs. But just how successful are they? And how could they be improved? Patrick Truss attempts to find out

 

ITIJ features

dollahAs the needs of holidaymakers diversify and tourist profiles change, so the travel insurance industry has adapted its offerings to cater to even the most niche traveller. Milan Korcok examines the plethora of cover available to consumers of every type of holiday – from camel racing to kayaking

ITIJ features

risk?As one of the world’s biggest tour operators boards a seemingly unstoppable industry bandwagon by making one of its favourite brands all-inclusive, what does the boom in these all-in resort packages imply for the travel insurance sector? Robin Gauldie investigates

ITIJ features

electroevalThe integration of online medical screening into the travel insurance sales process has intensified in recent times due to advances in risk assessment technology. David Robinson looks at what makes for a successful online screening system

ITIJ features

nz1New Zealand is gearing up for an invasion, as 20 of the world’s best rugby teams, hundreds of trainers and support staff and around 85,000 cheering rugby fans converge on the nation for the biggest event the country has ever staged – the Rugby World Cup 2011. Mary Jo McDonald reveals how the local assistance industry is involved with the preparations

ITIJ features

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