Those seeking medical treatment when abroad all too often head to the nearest emergency room (ER), believing it to be the best place to receive appropriate and timely treatment. Philip Brun explains why an ER is often not the best place to be, however, and looks at the role insurers can play in preventing ER overuse
ITIJ’s regular features provide an in-depth exploration of issues unique to the global travel and health insurance industry. Each feature is written exclusively for ITIJ by industry writers or experts in their field.
Is travel insurance itself on a journey? And, if so, then where is it heading? Finaccord’s consultant Simon Tottman takes a look at this $12-billion market to see where much of the growth is occurring, how distribution trends vary between regions, and what future developments may lie in store
The more you look at the subject of technology, the more you realise that the ultimate focus needs to be on the customer. Lance Grant assesses some of the ways in which technology is helping insurers, and why the human element remains crucially important
How can smartphones improve travel insurers’ business and their customers’ travel experience – both now and in the future? Manjit Rana offers his knowledge and insights
Some unlikely candidates have emerged as hotly tipped holiday destinations for 2012. Lee Niblett of Red24 examines potential security developments and threats that may affect these off-the-beaten-track destinations, as well as their more well-travelled counterparts, over the next 12 months
Sport can keep you fit, but when it’s the cause of injury or worse, the cover an athlete has – or hasn’t – in the kit bag is crucial. David Kernek asks whether professional sports associations take enough responsibility to make sure their members have adequate travel medical cover when training and competing abroad
Gaining and retaining customers is as important today as it ever has been. Milan Korcok looks at some of the ways – and the reasons why – the global travel insurance and related industries are keenly focussing their attention on developing their customer service strategies
As cruise ships get ever larger and embark on ever more ambitious itineraries to more distant seas, what are the implications for medical assistance companies?
What’s the view on accreditation – essential, just desirable or a necessary evil – within the air ambulance industry? Stewart Farr dives into the deep end of the accreditation pool
When it comes to providing ‘family’ travel insurance, definitions and cover vary from company to company and across the globe. Sarah Marquer looks at just how widely these policies differ and asks if there is a need for simplification when it comes to providing cover for relatives
Fraud is one of the most frequently discussed issues among travel insurers and one that remains at the forefront of insurers’ minds. Carrie Dunn spoke to industry insiders about the level of fraud travel insurance providers are seeing in these tricky financial times, and the different ways in which the sector is trying to combat a problem that doesn’t seem to be going away