Cutting-edge technologies such as blockchain and Artificial Intelligence (AI) are beginning to permeate the travel insurance industry. But how exactly are they being harnessed by insurers?
ITIJ’s regular features provide an in-depth exploration of issues unique to the global travel and health insurance industry. Each feature is written exclusively for ITIJ by industry writers or experts in their field.
With more people than ever before relying on web-based reviews, insurers had better step up their game.
The assistance industry faces a number of challenges when it comes to engaging with customers via apps.
Providing assistance to the thousands of travellers who visit Russia each year is a challenge not to be underestimated.
International funeral directors reveal that the challenges they face have more to do with bureaucratic paperwork and adjusting family expectations than the demographics of death overseas
Assesing the need for timely and accurate language and translation services in the global assistance industry.
The complex and fast-paced world of provider network managers.
The best ways to tackle cultural differences when dealing with medical assistance cases.
Air ambulance providers must take a proactive approach to safety, which can involve shifting the emphasis away from punishment for errors, instead treating mistakes as learning opportunities.
Fatigue management in the UK: Is this being ignored by the retrieval and repatriation industry, or are there good examples in practice?
Medical crews flying around the world to collect critically injured patients are subject to fatigue, So ensuring proper rest times for them is an essential part of a company’s duty of care.