In this issue of ITIJ, our focus is firmly on the industry’s response to Covid-19. We talk to travel insurers and air ambulance operators around the world in our two in-depth News Analysis reports to assess the impact the pandemic has had on their operations and how they have adapted. We also look at some of the digital tools that have been developed to help insurers and travellers during the coronavirus crisis, ask if insurers need to work on their communication skills at this time, and assess some of the governmental advice given to insurers and the travel trade regarding their response to Covid-19.