AirHelp, an air passenger rights organisation, has released the ratings of all airports and airlines around the world in its annual comprehensive AirHelp Score.
In this year’s analysis, 83 of the world’s leading airlines were ranked for their punctuality, customer opinion, and claim processing, based on data collected between 1st January and 30th September 2023.
For the ninth consecutive year, Qatar Airways has taken the top spot in the AirHelp Score airline ranking with an overall score of 8.38 out of 10, faring particularly well for customer satisfaction (8.8 points).
The German airline, Eurowings, came in second place with 8.27 points, followed by LOT Polish Airlines in third place with 8.11 points, climbing nine positions from last year.
Joint fourth place is occupied by Japanese carrier All Nippon Airways (8.09 points), and Etihad Airways (8.09 points), with the latter retaining its 2022 position in the ranking.
Tunisair is the worst-performing global airline of 2023 with an overall score of 4.12. This is largely due to its low score for compensation claims, with just 2.2 points in the category, and 3.7 for on-time performance.
This is closely followed by British Airways with 5.03 points, dropping 35 positions since 2022, and ranking lowest of all airlines in the compensation claims category, with a score of 1.0.
Tomasz Pawliszyn, CEO of AirHelp said: “2023 has been another turbulent year for air travel, with the industry still navigating a faster-than-expected recovery from the pandemic. This year’s rankings indicate there is still work to be done by airlines around the world to ensure the passenger experience is improved, particularly in terms of punctuality and managing claims.
“As air travel returns to pre-pandemic levels, our goal is to continue helping passengers claim the compensation they are entitled to and to make this process as fast and seamless as possible. As part of this mission, we want to educate more passengers on their rights and encourage a stronger channel of communication between passengers and airlines.”