While previously only available to a selection of customers, all IMG clients can now use the mobile app to access their coverage and assistance services, as well as manage their account from their mobile device the same way they can from the web-based customer portal, MyIMG.
“We're continually working to ensure the IMG customer experience is best-in-class, and IMG Mobile is another significant enhancement to the customer journey,” said IMG Chief Commercial Officer Justin Poehler.
Within IMG Mobile, customers can access their ID card and plan documents, update contact information, search provider networks, and file travel claims. For customers with Travel Intelligence access, the mobile app holds features such as location-specific risk information related to crime, terrorism, severe weather, and more. Details regarding assistance services are also available on the app.
In November 2023, IMG Mobile was recognised for excellence in mobile app customer experience by the Travel Weekly Magellan Awards in the Online Travel Services Marketing category.
Amanda Winkle, Chief Operating Officer at IMG, said: “The IMG Advantage is an all-encompassing view of how our service, strength, and safety solutions provide our customers with Global Peace of Mind. IMG Mobile further enhances our service offerings allowing us to deliver help and information when and where it's needed.”
In Autumn last year, IMG announced the winners of its seventh annual Leave Your Mark Grant.